Privacy Policy

Last Updated: May 22, 2018

Flora & Curl Ltd Privacy Policy

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This privacy policy (“Policy”) describes how Flora & Curl Ltd (also referred to as “Flora and Curl” or “Flora & Curl”) and its related companies (“Company”) collect, use and share personal information of consumer users of this website, http://www.floracurl.com (the “Site”). This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements.

Protecting personal information is one of Flora & Curl's core values. This Privacy Policy describes how Flora & Curl collects, uses, and discloses the personal information we receive or that you provide or make available to us. It also describes your choices about how Flora & Curl uses your information and to request that we correct or delete it.

PERSONAL INFORMATION WE COLLECT 

We get information about you in a range of ways.
Information You Give Us. We collect your‎ name, postal address, email address, phone number, username, password, demographic information (such as your gender), social media account ID, as well as other information you directly give us on our Site. We use this information to send you offers or other voluntary communications with Flora & Curl. We never sell this information to a third party.

Information We Get From Others. We may get information about you from other sources, including our order processing partner, Shopify, to facilitate purchasing and orders on our site. Additionally, when you make a purchase or attempt to make a purchase through the Site, Flora & Curl and/or our partners collect certain information from you, including your name, billing address, shipping address, payment information (including credit card), email address, and phone number.  We refer to this information as “Order Information.”

Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site.

Cookies. We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site.  This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally:

  • We use your personal information to operate, maintain, and improve our sites, products, and services.
  • We use your personal information to process and deliver contest entries, rewards, and discounts.
  • We use your personal information to respond to comments and questions and provide customer service.
  • We use your personal information to send information including confirmations, shipping, technical notices, updates, security alerts, and support and administrative messages.
  • We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
  • We use your personal information to link or combine user information with other personal information.
  • We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • We use your personal information to provide and deliver products and services customers request.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION 
We share your Personal Information with third parties to help us use your Personal Information, as described above. In addition:

  • We may share personal information with your consent. For example, you may let us use your personal information to facilitate an order or for marketing purpose.
  • We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • We may share personal information for legal, protection, and safety purposes.
  • We may share information to protect the rights and property of Flora & Curl, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
  • We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  • We may share information with those who need it to do work for us.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

INFORMATION CHOICES AND CHANGES
Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts, bookings, and our business dealings with you.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

DO NOT TRACK 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

DELETING PERSONAL INFORMATION

You can unsubscribe your email from our newsletter via any of our digital newsletters you receive.The link to change your preferences can usually be found at the bottom of the emails you receive from us.

Under the EU GDPR Laws that came into effect on 25/05/2018, subscribers have a Right To Be Forgotten. You can always send us an email via hello@floracurl.com or contact our Customer Care team and request that your data be permanently deleted (deletion includes purchase information and historical details). 

CHANGES 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make any changes, we will change the Last Updated date above.

MINORS 
The Site is not intended for individuals under the age of 13.

CONTACT INFORMATION 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@floracurl.com or by mail using the details provided below:
Re: Privacy Compliance Officer
Flora & Curl Ltd
71-75 Shelton Street
Covent Garden
London UK
WC2H 9JQ

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★ REVIEWS

Let Customers Speak For Us

291 reviews
88%
(255)
7%
(20)
3%
(9)
1%
(2)
2%
(5)
Would you recommend Flora & Curl to a friend?: Yes
How long have you been natural?: 5+ Years
Shampoo

Nice Shampoo , only need small amount even though my hair is thick & long , low suds (no sulphates) , lovely smell ,,

Would you recommend Flora & Curl to a friend?: Yes
How long have you been natural?: 2-3 Years
Big tick

Detangles effortlessly, great base for locking in moisture and it smells divine. What’s not to like?

Would you recommend Flora & Curl to a friend?: Yes
How long have you been natural?: 5+ Years
Love the scent.

So far all of Flora & Curl products makes my hair soft and smelling wonderful.

Would you recommend Flora & Curl to a friend?: Yes
How long have you been natural?: 2-3 Years
Love it

I really like this, instantly adds shine and moisture to my hair.

Would you recommend Flora & Curl to a friend?: Yes
How long have you been natural?: 5+ Years
Just the boost I needed

Considering I used this product in a rush... It was just the boost I needed to bring my curls back to life. The product smells amazing and really helped my curls feel rejuvenated. I look forward to spend my time working this product the next time I use it and I definitely want to try other products from the Flora & Curl line.